Shipping & Returns

Our return Policy: 

Our returns policy does not affect your statutory rights. If an item is damaged or faulty you are entitled to an exchange or full refund. 

with full price items you can return within 28 days from the date stated on your delivery note. 

If the item is purchased while it is on sale you have 14 days from the date on the delivery note to contact us and request either a refund or exchange. 

Return postage is payable by the customer. 

You will not be entitled to a refund if you were made aware of an item being damaged prior to delivery. If you accept the item at a discounted price due to damage you will not be entitled to a refund. 

You will also not be entitled to a refund if you or anyone acting on your behalf caused damage to an item while repairing it.

 

If an item has been personalised in any way, you will not be entitled to a refund unless it is damaged. However if you knew an items was damaged prior to delivery you will not be entitled to a refund.

 

As per the law for distance selling, you the customer have the right to cancel your order for a full refund up until 14 days after you have received the goods. You then have 14 days after requesting the order is cancelled to return the goods. Goods are returned at buys costs.

We then have 14 days after we received your order back with us, to issue your refund. However we aim to process your order within 7 days.  

When returning an order it must be in original packing and labels. It must also be undamaged, unworn and unused for you to receive a full refund.

 

How do i request a refund? 

You (the customer) must email Walking With Wheels within 14 days, from date of receiving the order. Our email address available on our contact us page.

 

If there is an issues with an item in your order please contact us as soon as possible and we will do our bests to resolve this for you.

 

When will my order be shipped?

All items apart from key rings will be dispatched within 15 working days (3 weeks). This is because the majority of our items are made to order.

Keyrings will be dispatched within 3 working days.

 

Delivery prices

Domestic shipping within the UK (England, Wales, Scotland and Ireland.)

All order up to 2kg are shipped by Royal Mail standard 2nd class post. Once dispatched, 3-5 working days for delivery. £3.75

 

Northern Ireland. All orders up to 2kg are shipping via royal mail. Once dispatched it takes approx. 5-10 days to arrive, at per royal mail. £11.00

 

International shipping (Rest of the world.)

All orders up to 2kg are shipping via Royal Mail. Once dispatched it takes approx. 10-15 days to arrive, as per royal mail. £18.00

 

If you need an order quicker please contact us via our contact us page, prior to placing the order and we can advise if we can get it quicker.

last updated 18th March 2020

Equal Opportunities Policy

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