Gift Voucher Terms & Conditions

Terms & Conditions of gift vouchers.

  • Gift vouchers value can only be used in full. We do not offer ‘change’ for any money left on gift vouchers. However, we are able to split vouchers. For example if you have a £50 voucher we can break this down into 5 x £10.00, 2 x £25.00. Please contact us via our contact us page if this is something you would like us to do. (This is something that we are trying to change at the moment, if this changes anyone who has a valid gift voucher will be contacted via email to the email address listed at time of order.)

  • Vouchers are only valid for 1 year from date of purchase. We cannot extend or change expiry date once voucher has expired. However, if in the last month of the voucher being valid you are aware that you may need an extension please contact us via our contact us page and we will be able to extend your voucher for up to 6 months.

  • You cannot use a gift voucher to purchase a gift voucher.

  • Vouchers can be used as part payment. For example, if you have a £20.00 gift voucher and your order totals to £35.00 you will need to pay the extra £15.00 via PayPal or card.

  • Only 1 gift voucher can be used per order. If you have multiple gift vouchers and wish for them to put onto one, please email us and we will void your current vouchers and issue you a new one to the combined value of void vouchers.

  • If placing an order and paying via gift voucher, you will not be able to use any other offer/discount code. However if it is a FREE gift offer, this will still be honored.

  • Gift vouchers are non-returnable, non-refundable and cannot be exchanged for cash.

  • If an order is placed using a gift voucher, and an item is returned for a refund your refund will be given in a new gift voucher. We are unable to issue cash refund, where a gift voucher is used.

  • If a gift voucher is lost, stolen or damaged please contact us immediately via our contact us page. We are unable to guarantee that we will be able to re-issues, however we will try our best. It is the gift vouchers holders responsibility to ensure it is kept safe.

Last updated 18th March 2020

If you do not understand or have any questions about any of the terms and conditions please contact us via our contact us page.

Equal Opportunities Policy

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