How do I order?

Visit walkingwithwheels.co.uk choose the items you want and add them to the basket. Once you have filled your basket up with the items you want to purchase and follow the instructions on screen.

 

Can I track my order?

No, sorry! We use standard 2nd class Royal Mail. We will email you when your order is dispatched from us. Royal Mail advice 3-5 working days for 2nd class post.

 

Where is my order?

All our items are made to order. All orders are dispatched within 10-15 working days, due to them being made to order. We will email you once your order is dispatched. If we expect there is a delay, we will contact you as soon as we become aware of any issues.

 

Can I get my order any quicker?

Yes, If you need an order quicker then the current time frames please email us prior to ordering, and we will advice on if we can get it done any quicker. There may be additional costs if we use any other form of shipping apart from royal mail 2nd class postage. We will advice on the time of you contacting us.

 

I don’t live in the UK; can I still order?

YES! 100% you can. We delivery worldwide. When at check out please ensure that you select the correct delivery area.

 

How much is delivery?

Delivery prices

Domestic shipping within the UK (England, Wales, Scotland and Ireland.)

All order up to 2kg are shipped by Royal Mail standard 2nd class post. Once dispatched, 3-5 working days for delivery. £3.75

 

Northern Ireland. All orders up to 2kg are shipping via royal mail. From dispatch it takes 5-10 days for delivery, as per Royal Mail. £11.00

 

International shipping (Rest of the world.)

All orders up to 2kg are shipping via Royal Mail. Once dispatched it takes approx. 10-15 days to arrive. £18.00

 

How can I contact you?

We have a couple options for contacting us. The easiest way is via our contact us page. On there we have our email, postal address and telephone number as well, as a form which you can fill out and we will reply into your inbox. Another option is social media. We are available on Facebook @Walking With Wheels and Instagram @WalkingWithWheels. You are welcome to message us on social media, please remember to follow us too!

 

What payment methods are available?

We have two payment options available, PayPal and card payment.

 

I don’t have PayPal; can I still order?

Yes, of course. We accept card payments. You can also open a PayPal account for free.

 

Can I change the delivery address after I placed my order?

Yes, as long as its prior to you receiving the dispatched email we can certainly change the delivery address. However, if it is after the dispatched email has been sent, we sadly cannot change the address.

 

I forgot to order something; can I add it on to my order?

We are unable to add additional items on to an order once its already been processed, however if you order hasn’t yet been dispatched, we can hold off on delivery. So, you can place an additional order, and we will refund you one of the delivery charges and send both orders out together. This will mean that there will be a longer wait for dispatch.

 

I have changed my mind; can I cancel my order?

Yes, you have the right to cancel your up to 14 days after you receive delivery. However, this doesn’t apply if you requested personalisation on an item. Please visit our Shipping & Returns page for more information on our returns policy.

 

How do I cancel my order?

Please visit our Shipping & Returns page for more information on our returns policy.

 

There is something missing from my order, what do I do?

We triple check all order prior to them being dispatched, however accidents do happen. If there is an item missing from your order, please let us know as soon as possible and we will rectify this as soon as possible.

 

Do you sell anywhere else?

Yes, we do! We currently sell limited number of products on eBay. We are also currently looking at launching on to Amazon and Esty. We will update our social media as and when.

If you want to visit our eBay shop click the link below.

https://www.ebay.co.uk/usr/walkingwithwheels

 

Do you have a loyalty scheme?

Yes, we do. With every order you will receive a slip inside with a discount code. Your first order, you’ll get 5% off your next order, the second order you’ll get 10% off, third order is free shipping. The codes for discounts are only available to use on our website.

 

 

Last updated 19th March 2020.

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